About Us

211Central.ca is a service of Findhelp Information Services (Findhelp).


Findhelp first served the residents of Toronto in 1952 as the Community Information Centre of Metropolitan Toronto, and over the decades increased its scope by helping Ontarians in diverse ways. Current services include:

24/7 Community Information and Referral helplines

  • 211 service providing Information and Referral (I&R) for callers to community and social services 24/7 for Central Region (Toronto, Peel Region, York Region and Durham Region), and overnight and on weekends for the rest of Ontario: Dial 2-1-1
211 – Since 2002, Findhelp has operated its telephone helpline through the 3-digit number 2-1-1 answered by highly qualified I&R Specialists. If you want to talk to someone for information or referrals, please dial 2-1-1. It is free, confidential and available in up to 170 languages.To connect with us in English or French using the texting features on your cell phone, text your postal code to 21166 from Monday to Friday, 2pm-9pm EST. Standard messaging rates may apply.
  • Ontario Ministry of the Attorney General’s Victim Support Line service connecting victims of crime across Ontario to a range of services: 1-888-579-2888
  • Toronto Central Access Withdrawal Management intake service for five Toronto hospitals: 1-866-366-9513
  • Male Survivors of Sexual Abuse Provincial Crisis and Referral Line providing access to crisis and integrated follow-up services: 1-866-887-0015

Specialized websites and directories

Professional Training

  • With a continuing commitment to professionalizing the delivery of information and referral, presentation of three foundation training workshops: Information, Referral and Communication Skills; Understanding the Human Services System; Preparation for AIRS Certification and customized sessions

To learn more about what Findhelp does, please visit http://www.findhelp.ca.


211Central.ca is funded by the City of Toronto and United Way Greater Toronto.

Charitable Registration Number – 118870666RR0001